Privacy Policy
LungoorEffective Date: May 22, 2026
1. Introduction
Lungoor is a suite of AI-powered productivity products developed and operated by Surfboard India Pvt Ltd, including Lungoor Voice, Lungoor Notes, and future Lungoor services.
This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you use our website, desktop applications, and related services.
Some information is required for Lungoor to function properly. If you choose not to provide certain information when requested, you may not be able to access some or all of our services.
By creating an account or using Lungoor, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Personal Information
When you create an account, we collect:
- Email address
- First name
- Last name
This information is used for:
- Creating your account
- Authenticating your identity
- Providing customer support
- Sending important account notifications
- Delivering Lungoor services
2.2 Usage Information
To operate and improve Lungoor, we collect limited usage information including:
- Credit consumption
- Speech processing usage
- Product usage metrics
- Feature interaction data
- Application performance metrics
- Crash reports and diagnostics
Usage information helps us improve reliability, performance, and user experience.
2.3 Content You Submit
Depending on the Lungoor product you use, you may provide:
- Voice recordings
- Meeting recordings
- Text you dictate
- Selected text for rewriting
- AI prompts
- Documents or files you choose to process
This content is processed only to provide the features you request.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Authenticate your identity
- Deliver Lungoor services
- Process speech and text requests
- Generate transcripts, summaries, rewrites, and AI outputs
- Synchronize your data across devices (when enabled)
- Manage subscriptions and credits
- Improve product performance
- Detect abuse and fraudulent activity
- Comply with legal obligations
- Respond to customer support requests
We never sell your personal information.
4. AI Processing
Lungoor uses artificial intelligence to provide features such as:
- Speech recognition
- Grammar improvement
- Text formatting
- Summarization
- Writing assistance
- Meeting summaries
- Action item extraction
- Translation
- Content restructuring
Your content is processed only to deliver the functionality you request.
We may use different AI processing providers over time to improve quality, reliability, or performance.
These providers act solely as data processors on our behalf and are contractually required to protect your information.
Your data is not used to train external AI models without your explicit consent.
5. Audio & Transcript Processing
Voice recordings submitted through Lungoor products are processed securely to generate transcripts and AI-assisted output.
Depending on the feature you use, audio may be processed for:
- Speech recognition
- Transcript generation
- Formatting
- Grammar improvement
- Meeting summarization
- Action item generation
- Translation
Unless you explicitly enable features that store your content (such as Cloud Sync), audio recordings are not retained after processing is complete.
Transcript content is processed only to provide the requested functionality.
Lungoor does not use your voice recordings for:
- Biometric identification
- Voice profiling
- Advertising
- Training external AI models without consent
6. Local Storage & Cloud Sync
By default, Lungoor stores supported content locally on your device whenever possible.
Some features, such as Cloud Sync, require content to be stored securely on our infrastructure so it can be accessed across your devices.
Cloud Sync is optional and can be enabled or disabled from the application settings where available.
If you disable Cloud Sync, previously synced content remains available until you delete it or your account is deleted according to our data retention policy.
7. Cookies & Analytics
Lungoor uses cookies and similar technologies for the following purposes:
Authentication
Authentication cookies keep you securely signed in and protect your account.
Analytics
Analytics help us understand:
- Feature usage
- Session activity
- Performance
- Reliability
- Crash diagnostics
Analytics information is associated with a pseudonymous identifier and is not used for advertising.
We do not sell analytics data.
8. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
You may withdraw your consent where applicable.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account
- Withdraw consent
- Request a copy of your data
- Object to certain processing
- Restrict certain processing activities
We may verify your identity before fulfilling privacy requests.
To exercise these rights, contact:
10. Children's Privacy
Lungoor is intended for users who are at least 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that a child has provided personal information, we will take reasonable steps to delete it.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Generally:
DataRetentionAccount informationUntil account deletionCredits & billing recordsAs required for accounting and fraud preventionAudio recordingsNot retained after processing unless required for troubleshooting with your consentCloud-synced contentUntil deleted by you or your accountAnalyticsOnly as long as reasonably necessary for product improvement
Following account deletion, applicable data may remain during a recovery period before permanent deletion or anonymization, subject to legal obligations.
12. Security
We implement industry-standard administrative, technical, and organizational safeguards to protect your information.
These include:
- Encryption in transit
- Encryption at rest where applicable
- Restricted employee access
- Access logging
- Security monitoring
- Least-privilege access controls
Although no system can guarantee absolute security, we continuously work to protect your information.
13. International Data Transfers
Some Lungoor services may process data using infrastructure located outside your state or country.
Where international transfers occur, we implement appropriate contractual and technical safeguards consistent with applicable data protection laws.
By using Lungoor, you acknowledge that your information may be processed in multiple jurisdictions.
14. Third-Party Service Categories
To operate Lungoor, we work with trusted service providers in the following categories:
- Speech processing
- AI language processing
- Cloud infrastructure
- Payment processing
- Authentication
- Product analytics
- Customer support
- Transactional email delivery
- Error monitoring
These providers process personal information only on our behalf and only for delivering Lungoor services.
They are contractually prohibited from using your information for unrelated purposes.
15. Data Breach Notification
If we become aware of a security incident affecting your personal information, we will notify affected users as required by applicable law.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will notify registered users before those changes become effective.
The Effective Date at the top of this page will always indicate the latest version.
17. Contact Us
If you have questions, concerns, or privacy requests, please contact us:
Surfboard India Pvt Ltd
8th Floor, New Viva College Y.K. Nagar, Virar West, Palghar, Maharashtra 401303, India
Email: [email protected]
Last Updated: May 22, 2026